Frequently Asked Questions

Find answers to our most frequently asked questions below.

How long does shipping take?

Orders are processed within 1–2 business days. Delivery usually takes 2–5 business days in metro cities, 4–7 days in other cities and 5–10 days in remote areas.

Do you ship across India?

Yes, we ship across India. Orders of Rs. 499 and above ship free.

How do I track my order?

After your order is dispatched, we send a tracking link to your email or WhatsApp. If you can't find it, contact us through our Contact page with your order number.

What if my order hasn't arrived yet?

First check your tracking link and the delivery times above. If your order is still late, contact us through our Contact page with your order number and we will look into it.

What is your return window?

Return or replacement requests must be made within 7 days of delivery. See our Refund Policy for full details.

How do I start a return?

Contact us through our Contact page within 7 days of delivery with your order number and a short description of the issue. Photos of the item help us resolve it faster.

My order arrived damaged or wrong. What do I do?

We're sorry about that. Please contact us within 7 days of delivery with your order number and photos, and we will make it right as described in our Refund Policy.

When and how will I get my refund?

Eligibility and timelines for refunds are explained in our Refund Policy. We will keep you updated by email once your request is reviewed.

What payment methods do you accept?

You can pay online using the payment options shown at checkout. Cash on Delivery (COD) is also available. Paying online gets you 10% off with code PREPAID10.

Can I edit or cancel my order after placing it?

Contact us as soon as possible with your order number. If the order has not been dispatched yet, we will try to edit or cancel it for you.

I didn't receive an order confirmation email.

Please check your spam or promotions folder first. If it's not there, contact us through our Contact page with the name and phone number used on the order.

How do I apply a discount code?

Enter your code in the Discount code field at checkout and click Apply. For example, WELCOME5 gives 5% off a first order. Some codes have conditions.

What is the Ice Roller with Face Scrubber?

It is a face-care tool for a cooling, refreshing routine. See the product page for full details and what comes in the pack.

How do I use it?

Wet the product, add your usual body wash or shampoo and massage gently over skin or scalp. Rinse well after use. Ice roller: fill with water, freeze, then roll gently over clean skin.

How soon can I expect to see results?

BATHHAUL products are everyday bath and self-care tools, not treatments. Individual experience varies, and they work best when used regularly as part of your routine.

Is it suitable for sensitive skin?

Our silicone is soft and skin-friendly, but everyone's skin is different. Please do a patch test before first use, and stop using it if you notice irritation.

How should I store my BATHHAUL products?

Rinse well after every use, squeeze out the water and hang the product in an airy spot so it dries fully between uses.

How do I contact customer support?

Use the Contact page on our website. Our team usually replies within one business day.

Shop Bestsellers